ACE SPY - THE ULTIMATE SPY SOFTWARE

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AceSpy FAQ & Contact

Is it legal to "spy" on a computer?
Yes. As long as you own it or administrate it, or with permission.

Will AceSpy work with my software?
AceSpy has a unique engine built in that captures *all* applications, not just some. AceSpy works with all versions of all popular internet software, including AOL, AOL Instant Messenger, MSN Messenger, Yahoo Instant Messenger, Internet Explorer, Netscape, Opera, Outlook, Outlook Express and thousands of others.

Is Your Ordering Secure? NEW
Absolutely. All product order pages on our site are processed by Plimus and 100% secured by Thawte, a leader in web site security. A clickable Thawte logo allows you to verify this for yourself on each order page. We never sell or share ANY of your information. Your information is kept strictly confidential.

Can I Order by Phone? NEW
Yes. To order AceSpy or another product on our site by toll-free phone, simply go to that product's order page. Fill out the customer information so it will be in our system. At the bottom of the customer information page there will be a field called "Payment Type:". In this field, select "Phone" and then click "Next". You will then be taken to a page that gives you a reference number and a toll-free phone number. Call the number and give the operator your reference number. They will then take your billing information by phone. An email will then instantly be sent to you with the download instructions.

Can I Order by Mail?
Yes. To order AceSpy or another product on our site by mailing in the payment, first go to that product's order page. Fill out the customer information so it will be in the system. At the bottom of the customer information page there will be a field called "Payment Type:". In this field, select "Mail" and then click "Next". You will then be taken to a page that gives you a form to print. Write your billing information on the form and send to the address on the form, along with a check or money order for the total amount due. Once the payment has been received, an email will be sent to you within 24 hours with your download instructions. Checks must first clear before an email is sent, so it is recommended that you send a Money Order.

Can I Order by FAX?
Yes. To order AceSpy or another product on our site by faxing, first go to that product's order page. Fill out the customer information so it will be in our system. At the bottom of the customer information page there will be a field called "Payment Type:". In this field, select "FAX" and then click "Next". You will then be taken to a page that gives you a form to print and the fax number. Write the billing information on the form and fax it to the number on the form. Once the form has been received, an email will be sent to you within 24 hours with your download instructions.

How do I install AceSpy?
Upon ordering you will receive an email with your custom download url. Your url will expire in three days from the date of ordering. After your download you simply run an executable file. After that, use the instructions given in the email to setup the program and start monitoring within five minutes!

How do I install AceSpy?
Upon ordering you will receive an email with your custom download url. Your url will expire in three days from the date of ordering. After your download you simply run an executable file. After that, use the instructions given in the email to setup the program and start monitoring within five minutes!

If AceSpy is hidden, then how will I access it?
Upon ordering you will receive an email with a temporary hot key combination. You simply press a certain group of keys all at once and a password box will appear. After that, type in the default password (also included in the email) and you're in. After installation you will want to customize your hot key combination to ensure added stealth.

How do I upgrade to the latest version of AceSpy?
Previous AceSpy users can upgrade their version to v3.0 here. AceSpy v3.0 introduces a brand new interface and records both sides of chat conversations, emails sent and received and much more in log format. A new engine makes the software very reliable.

How do I make AceSpy record all users in Windows XP? NEW
Previous users who don't have v3.0 should request the AceSpy v3.0 update here. During AceSpy v3.0 installation, the first screen in the Quick Configuration Wizard has the option "Would you like AceSpy to startup for all users of this PC?". Check the box and any others you want and complete the installation. The next time your system is rebooted, AceSpy will record all Windows XP users. If you already have AceSpy v3.0 but forgot to check the box the first time, please contact us for specific instructions.

Do you provide installation and usage support?
Absolutely. When you order AceSpy there will be step-by-step instructions. However, if you need further assistance we will be here to answer any questions you may have. In addition to our useful online documentation, we also send step-by-step install instructions via email upon ordering.

Do you offer volume discounts or discounts to educational institutions and students?
Yes, we offer both. If you are looking to put AceSpy on more than three computers, or are a student over 18 years of age, or are from an educational institution then email us for current discounts. InfoBureau.net Co. also offers network monitoring software at greatly reduced rates.

How do view my recorded activity logs?
This is done inside the AceSpy Main Interface or via email. To access the AceSpy interface, use the hot key combination in the email sent to you after ordering. After entering your password you will be able to monitor and view your logs on the opening screen. You can also setup the program to email your results.

So I can really have my activity reports sent via email? NEW
Our unique email delivery option makes the program even more powerful. To use this feature, click "Email Options" at the top of the Main Interface. Click the "Enable" box and set an interval. Fill in your SMTP information in the fields and select what reports you want to send. Click "Apply". For more detailed instructions on this feature, please visit Email Delivery in the AceSpy v3.0 User Guide. This allows you to get your results when on vacation or work or anywhere else you have access to your email account.

NOTE: If you are unsure about mailing reports because others may see your email, then we highly recommend Spy Stealth Email System. Stealth Email gives AceSpy REMOTE LOG ACCESSIBILITY. This means you will always have log viewing system where you can login to a web site and view your AceSpy logs from ANY Internet-connected PC!

What if I don't want to have my reports emailed to my email address?
By default, AceSpy comes with the option turned off. You can still view reports on the PC being monitored by pressing your customized hot key sequence and entering your password.

How do I change my AceSpy hot key combination?
To change the hot key combination inside the program go to Tools > Options and then click the "General" tab. Then select your desired sequence and click "Apply".

How do I change my AceSpy password?
To change the password inside the program go to General Options and then click the "Change Password" button. Then enter your old password and new password in both boxes and click "OK".

How do I uninstall AceSpy?
To uninstall AceSpy v3.0, click the "Help" button on the Main Interface. Within the help file is instructions to uninstall AceSpy. For previous users, please fill out a support request and request AceSpy pre-v3.0 uninstall information.

How do I turn keyword alerts on? NEW
The Keystrokes Alert function makes AceSpy look for specific keywords typed on your PC's keyboard. If a keyword is typed, you then an instant email alert is sent to you with the username, what was typed, and the date/time. Check the "Enable" box to enable the Keystrokes Alert function. Next, click the "Add Key" button. Enter any keyword you want to be alerted on and click "OK". Repeat as necessary. The next time AceSpy is restarted, anytime a word on your list is typed, you will receive an instant email alert. To send these alerts, the Automatic Emails option must be on and the server and user information complete. An example of a string would be "porn" or "sex". Anytime one of those is typed, you would receive an instant alert.

Contact AceSpy
Here is how you get in touch with AceSpy.net for support, sales or any other reason.

Sales Support Line:
1.866.SPY.SOFTWARE

Technical Support:
Spy Software Bureau
http://www.spysoftwarebureau.com

Company Homepage:
InfoBureau.net Co.
http://www.infobureau.net