Is
it legal to "spy" on a
computer?
Yes. As long as you own it
or administrate it, or with
permission.
Will
AceSpy work with my software?
AceSpy has a unique engine
built in that captures *all*
applications, not just some.
AceSpy works with all versions of
all popular internet software,
including AOL, AOL Instant
Messenger, MSN Messenger,
Yahoo Instant Messenger, Internet
Explorer, Netscape, Opera,
Outlook, Outlook Express and
thousands of others.
Is
Your Ordering Secure? NEW
Absolutely. All product
order pages on our site are
processed by Plimus and 100%
secured by Thawte, a leader in
web site security. A clickable
Thawte logo allows you to verify
this for yourself on each order
page. We never sell or share ANY of
your information. Your information
is kept strictly confidential.
Can
I Order by Phone? NEW
Yes. To order AceSpy or
another product on our site by
toll-free phone, simply go to that
product's order
page. Fill out the customer
information so it will be in our
system. At the bottom of the
customer information page there
will be a field called
"Payment Type:". In this
field, select "Phone"
and then click "Next".
You will then be taken to a page
that gives you a reference number
and a toll-free phone number. Call
the number and give the operator
your reference number. They will
then take your billing information
by phone. An email will then
instantly be sent to you with the
download instructions.
Can
I Order by Mail?
Yes. To order AceSpy or
another product on our site by
mailing in the payment, first go
to that product's order
page. Fill out the customer
information so it will be in the
system. At the bottom of the
customer information page there
will be a field called
"Payment Type:". In this
field, select "Mail" and
then click "Next". You
will then be taken to a page that
gives you a form to print. Write
your billing information on the
form and send to the address on
the form, along with a check or
money order for the total amount
due. Once the payment has been
received, an email will be sent to
you within 24 hours with your
download instructions. Checks must
first clear before an email is
sent, so it is recommended that
you send a Money Order.
Can
I Order by FAX?
Yes. To order AceSpy or
another product on our site by
faxing, first go to that product's
order
page. Fill out the customer
information so it will be in our
system. At the bottom of the
customer information page there
will be a field called
"Payment Type:". In this
field, select "FAX" and
then click "Next". You
will then be taken to a page that
gives you a form to print and the
fax number. Write the billing
information on the form and fax it
to the number on the form. Once
the form has been received, an
email will be sent to you within
24 hours with your download
instructions.
How
do I install AceSpy?
Upon ordering
you will receive an email with
your custom download url. Your url
will expire in three days from the
date of ordering. After your
download you simply run an
executable file. After that, use
the instructions given in the
email to setup the program and
start monitoring within five
minutes!
How
do I install AceSpy?
Upon ordering
you will receive an email with
your custom download url. Your url
will expire in three days from the
date of ordering. After your
download you simply run an
executable file. After that, use
the instructions given in the
email to setup the program and
start monitoring within five
minutes!
If
AceSpy is hidden, then how will I access
it?
Upon ordering you will
receive an email with a temporary
hot key combination. You simply
press a certain group of keys all
at once and a password box will
appear. After that, type in the
default password (also included in
the email) and you're in. After
installation you will want to
customize your hot key combination
to ensure added stealth.
How
do I upgrade to the latest version
of AceSpy?
Previous AceSpy users can
upgrade their version to v3.0 here.
AceSpy v3.0 introduces a brand new
interface and records both sides
of chat conversations, emails sent
and received and much more in log
format. A new engine makes the
software very reliable.
How
do I make AceSpy record all
users in Windows XP? NEW
Previous users who don't
have v3.0 should request the
AceSpy v3.0 update here.
During AceSpy v3.0 installation,
the first screen in the Quick
Configuration Wizard has the
option "Would you like AceSpy
to startup for all users of this
PC?". Check the box and any
others you want and complete the
installation. The next time your
system is rebooted, AceSpy will
record all Windows XP users.
If you already have AceSpy v3.0
but forgot to check the box the
first time, please contact us for
specific instructions.
Do
you provide installation and usage
support?
Absolutely. When you order
AceSpy there will be step-by-step
instructions. However, if you need
further assistance we will be here
to answer any questions you may
have. In addition to our useful online
documentation, we also send
step-by-step install instructions
via email upon ordering.
Do
you offer volume discounts or
discounts to educational
institutions and students?
Yes, we offer both. If you
are looking to put AceSpy on more
than three computers, or are a
student over 18 years of age, or
are from an educational
institution then email
us for current discounts.
InfoBureau.net Co. also offers network
monitoring software at greatly
reduced rates.
How
do view my recorded activity logs?
This is done inside the
AceSpy Main Interface or via
email. To access the AceSpy
interface, use the hot key
combination in the email sent to
you after ordering. After entering
your password you will be able to
monitor and view your logs on the
opening screen. You can also setup
the program to email
your results.
So
I can really have my activity
reports sent via email? NEW
Our unique email delivery
option makes the program even more
powerful. To use this feature,
click "Email Options" at
the top of the Main Interface.
Click the "Enable" box
and set an interval. Fill in your
SMTP information in the fields and
select what reports you want to
send. Click "Apply". For
more detailed instructions on this
feature, please visit Email
Delivery in the AceSpy
v3.0 User Guide. This
allows you to get your results
when on vacation or work or
anywhere else you have access to
your email account.
NOTE:
If you are unsure about mailing
reports because others may see
your email, then we highly
recommend Stealth
Email. Stealth Email gives
AceSpy REMOTE LOG ACCESSIBILITY.
This means you will always have
log viewing system where you can
login to a web site and view your
AceSpy logs from ANY Internet-connected
PC!
What
if I don't want to have my reports
emailed to my email address?
By default, AceSpy comes
with the option turned off. You
can still view reports on the PC being
monitored by pressing your
customized hot key sequence and
entering your password.
How
do I change my AceSpy hot key
combination?
To change the hot key
combination inside the program go
to Tools > Options and
then click the "General"
tab. Then select your desired
sequence and click
"Apply".
How
do I change my AceSpy password?
To change the password
inside the program go to General
Options and then click the
"Change Password"
button. Then enter your old
password and new password in both
boxes and click "OK".
How
do I uninstall AceSpy?
To uninstall AceSpy v3.0,
click the "Help" button
on the Main Interface. Within the
help file is instructions to
uninstall AceSpy. For previous
users, please fill out a support
request and request AceSpy
pre-v3.0 uninstall information.
How
do I turn keyword alerts on? NEW
The Keystrokes Alert
function makes AceSpy look for
specific keywords typed on your
PC's keyboard. If a keyword is
typed, you then an instant email
alert is sent to you with the
username, what was typed, and the
date/time. Check the
"Enable" box to enable
the Keystrokes Alert function.
Next, click the "Add
Key" button. Enter any
keyword you want to be alerted on
and click "OK". Repeat
as necessary. The next time AceSpy
is restarted, anytime a word on
your list is typed, you will
receive an instant email alert. To
send these alerts, the Automatic
Emails option must be on and the
server and user information
complete. An example of a string
would be "porn" or
"sex". Anytime one of
those is typed, you would receive
an instant alert.
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